Five areas where you might be having trouble and offer solutions to these trouble areas so that you can make a quick turnaround.
Even if you are the hottest barber ever, full chair every day, all day, a celebrity in your city, being punctual, and early when you can be will show your customers that you care about how their day runs.
If you are on appointments and are running behind, be sure to mention, or have someone mention this to your customers as they arrive. If you are constantly behind, consider booking fifteen minutes more for each client.
If you are behind by an entire client, recommend someone in the barbershop that has the time.
Create a habit by arriving at work very early for two weeks. Bring a task (social media, cleaning your station, learning something from a co-worker) and do that while you wait for your shift to start.
THINKING YOU’RE BETTER THAN
You’re the hottest barber you’ve ever seen. Your clients sing your praises to the gods. Everything haircut you push out is gold pure.
I’ve yet to meet a barber that can’t improve some part of their game. You might be the best barber in your shop, the fastest, the one with the smoothest fade.
Are you the best in your city? Or your state? The country that you live in? Maybe you are. I know that I’ve been in the hair industry for sixteen years, but that doesn’t mean a thing to me.
If you’re the best barber in your shop, are you teaching the people in your shop? Are you pushing yourself to have the best customer service in your shop? Are you trying to add to the environment of your shop?
We all have to find that edge, that special place that brings the best out of us. Doing this for an everyday job might seem insane to you.
BEING ALL ABOUT THE MONEYLet’s be real here, we’re all in this for the money. Without the money we’re homeless and living on the street. Barbering, however, is about people. You have to have a certain sense of empathy when you’re dealing with another person.
We’re talking about feeling in a predominantly male industry? Yes, we are. Without thinking about the clients in your chair, you are just going through motions.
So, during those moments when you’re just worried about your car payments, step back, breathe, and look at the job that you are doing. If you are pushing out garbage haircuts, even at a low price point, you are damaging your reputation.
I always say to my customers, “You pay me to care about your haircut,” and I mean it. If you don’t care, get out of the business.
NOT CARING ABOUT HYGIENEI hope I don’t have to write about this one too much, but cleanliness is part of our profession. Wear clean clothes, brush your teeth regularly, manicure your nails, keep your hair and beard on point.
If you are too lazy to do this...quit this job altogether.
If you are too lazy to take care of yourself, I imagine you are too lazy to take care of others. Too lazy to clean your equipment properly, just too lazy.
NOT TAKING CARE OF YOURSELF
GRIND. That is what I hear coming from our industry. Rise and grind all day long and you will become rich and famous.
If you’re young make a habit out of taking care of yourself mentally and physically because being young doesn’t last forever, and even if you’re young health issues can still creep up on you.