Refunds

OUR PROMISE TO YOU

Our main goal is to supply you with the best barber tools and provide the best customer service. If you have any issues, email us at info@zaysbarbersupply.com or direct message us on social media and we will solve any problems you may have.

FAULTY ITEM DELIVERED

Providing customers with quality products is what we strive for, so if by any means you've received a faulty product, you should contact us so we can replace it! 

To be applicable for a refund or replacement you must:
Send an email to info@zaysbarbersupply.com with the issue as soon as you receive the item. Take pictures of the product and the box you received, and please make sure the damage is visible or clearly describe your problem via email.
Send us the pictures together with your order number
If you comply with this we will send you a free replacement or issue you a refund. You don't need to carry out the expense to send us back the product.

PRODUCT NOT DELIVERED
*COVID-19 Update: We are running as usual, but shipping delays may apply. We unfortunately can't do anything to prevent the delays, our orders will face as the restrictions are applied by the local governments. Either way, YOU WILL RECEIVE YOUR ORDER! It can take a few extra days to main countries (USA, UK, CAN, AUS, DE, SIN...) and up to an extra week if you live in more remote areas. We hope you can understand the situation. Keep safe! We will get through this phase.*
Once we verify that there is an issue with your order we will send you a free replacement or refund, please note that the following applies:

-We are not responsible for lost or stolen packages confirmed to be delivered (by tracking information) to the address provided for an order.
-We are not responsible for incorrect shipping information provided by you upon purchase.